Refund & Cancellation Policy

Last updated: June 2026

CNAGT is committed to fair, transparent refund practices. This policy explains your refund rights at each stage of the order process. If you have any questions, please contact us.

Before Purchase

You cancel before we place the order

Full refundWithin 24 hours

Item is out of stock

Full refundWithin 24 hours

Seller cancels the listing

Full refundWithin 24 hours

After Purchase, Before Shipping

QC photos show wrong item / major defect

Full refund (we return item to seller)3-7 days

Actual price is lower than quoted

Partial refund of differenceWithin 48 hours

Item seized by Chinese customs (domestic)

Full refund7-14 days

You cancel after purchase (seller accepts return)

Refund minus return shipping + restocking fee7-14 days

You cancel after purchase (seller does NOT accept return)

No refund (item ships to our warehouse)N/A

After International Shipping

Package lost in transit (carrier confirmed)

Shipping cost refund + claim compensation30-60 days (carrier investigation)

Package damaged in transit

Carrier insurance claim (if insured)30-60 days

Package seized by destination customs

No refund (buyer responsibility for import compliance)N/A

Delivery successful

No refundN/A

How to Request a Refund

1Contact us via email (support@cnagt.com) or Telegram (@xiuseng) with your order number.

2Explain the reason for the refund request. Include photos if applicable.

3We review and respond within 48 hours with the refund decision and timeline.

4Approved refunds are returned to your original payment method within 3-7 business days.

Non-Refundable Situations

Custom-made or personalized items once purchased
Items where the seller does not accept returns and you cancel after purchase
Shipping costs after a package has been dispatched internationally
Orders seized by destination country customs due to prohibited items
Digital goods or services already consumed

Refund Currency

Refunds are issued in the same currency you paid. Exchange rate fluctuations between payment and refund are not covered by CNAGT. Payment processor fees (PayPal, card processors, etc.) are non-refundable as they are charged by the processor, not CNAGT.

Questions about a refund?

Refund & Cancellation Policy

Last updated: June 2026

CNAGT is committed to fair, transparent refund practices. This policy explains your refund rights at each stage of the order process. If you have any questions, please contact us.

Before Purchase

You cancel before we place the order

Full refundWithin 24 hours

Item is out of stock

Full refundWithin 24 hours

Seller cancels the listing

Full refundWithin 24 hours

After Purchase, Before Shipping

QC photos show wrong item / major defect

Full refund (we return item to seller)3-7 days

Actual price is lower than quoted

Partial refund of differenceWithin 48 hours

Item seized by Chinese customs (domestic)

Full refund7-14 days

You cancel after purchase (seller accepts return)

Refund minus return shipping + restocking fee7-14 days

You cancel after purchase (seller does NOT accept return)

No refund (item ships to our warehouse)N/A

After International Shipping

Package lost in transit (carrier confirmed)

Shipping cost refund + claim compensation30-60 days (carrier investigation)

Package damaged in transit

Carrier insurance claim (if insured)30-60 days

Package seized by destination customs

No refund (buyer responsibility for import compliance)N/A

Delivery successful

No refundN/A

How to Request a Refund

1Contact us via email (support@cnagt.com) or Telegram (@xiuseng) with your order number.

2Explain the reason for the refund request. Include photos if applicable.

3We review and respond within 48 hours with the refund decision and timeline.

4Approved refunds are returned to your original payment method within 3-7 business days.

Non-Refundable Situations

Custom-made or personalized items once purchased
Items where the seller does not accept returns and you cancel after purchase
Shipping costs after a package has been dispatched internationally
Orders seized by destination country customs due to prohibited items
Digital goods or services already consumed

Refund Currency

Questions about a refund?