CNAGT is committed to fair, transparent refund practices. This policy explains your refund rights at each stage of the order process. If you have any questions, please contact us.
Before Purchase
You cancel before we place the order
Full refundWithin 24 hours
Item is out of stock
Full refundWithin 24 hours
Seller cancels the listing
Full refundWithin 24 hours
After Purchase, Before Shipping
QC photos show wrong item / major defect
Full refund (we return item to seller)3-7 days
Actual price is lower than quoted
Partial refund of differenceWithin 48 hours
Item seized by Chinese customs (domestic)
Full refund7-14 days
You cancel after purchase (seller accepts return)
Refund minus return shipping + restocking fee7-14 days
You cancel after purchase (seller does NOT accept return)
No refund (item ships to our warehouse)N/A
After International Shipping
Package lost in transit (carrier confirmed)
Shipping cost refund + claim compensation30-60 days (carrier investigation)
Package damaged in transit
Carrier insurance claim (if insured)30-60 days
Package seized by destination customs
No refund (buyer responsibility for import compliance)N/A
Delivery successful
No refundN/A
Como solicitar um reembolso
1Contact us via email (support@cnagt.com) or Telegram (@xiuseng) with your order number.
2Explain the reason for the refund request. Include photos if applicable.
3We review and respond within 48 hours with the refund decision and timeline.
4Approved refunds are returned to your original payment method within 3-7 business days.
Situações não reembolsáveis
Custom-made or personalized items once purchased
Items where the seller does not accept returns and you cancel after purchase
Shipping costs after a package has been dispatched internationally
Orders seized by destination country customs due to prohibited items
Digital goods or services already consumed
Moeda do reembolso
Refunds are issued in the same currency you paid. Exchange rate fluctuations between payment and refund are not covered by CNAGT. Payment processor fees (PayPal, card processors, etc.) are non-refundable as they are charged by the processor, not CNAGT.