Last updated: June 2026
CNAGT is committed to fair, transparent refund practices. This policy explains your refund rights at each stage of the order process. If you have any questions, please contact us.
You cancel before we place the order
Item is out of stock
Seller cancels the listing
QC photos show wrong item / major defect
Actual price is lower than quoted
Item seized by Chinese customs (domestic)
You cancel after purchase (seller accepts return)
You cancel after purchase (seller does NOT accept return)
Package lost in transit (carrier confirmed)
Package damaged in transit
Package seized by destination customs
Delivery successful
Refunds are issued in the same currency you paid. Exchange rate fluctuations between payment and refund are not covered by CNAGT. Payment processor fees (PayPal, card processors, etc.) are non-refundable as they are charged by the processor, not CNAGT.
Questions about a refund?
Contact Us